Terms and conditions

1. Introduction

These Terms & Conditions govern the use of the Lagos WellTech Summit website and the purchase of registrations, participation packages, exhibition spaces, publications and other products related to the Summit and associated initiatives.

By accessing this website and/or completing a registration or purchase, users agree to these Terms & Conditions.

The Municipality of Lagos hosts the Lagos WellTech Summit, managed by Associação Construir Diálogo.

The 2027 edition takes place on 12 and 13 March 2027 in Lagos, Portugal.

2. Organising Entity

Management Entity — Associação Construir Diálogo (Digital Health Portugal), NIPC 519210301, R. dos Combatentes da Grande Guerra 6, 8600-583 Lagos, Portugal.

E-mail: LWS@digitalhealthportugal.pt

3. Registration Options

You can register for:

2 days — 12 and 13 March 2027;
Day 1 — 12 March 2027 (Transforming Health);
Day 2 — 13 March 2027 (Transforming Wellbeing).

A 1-day ticket gives access only to the sessions and activities of the day selected.

Prices vary by registration phase (Super Early Bird, Early Bird and Regular). Each phase is valid until the date shown on the website or until the places available in that phase are sold out.

Partner tickets (for example, APORMED and Algarve Evolution) are reserved for members or participants of the partner organisations. Proof of eligibility may be requested. If eligibility is not shown, the organisation may ask for the difference to the general ticket of the current phase or cancel the registration with a full refund.

Registrations are personal and issued in the participant's name. Identification may be requested at the venue.

4. Prices, Payment and Invoicing

Registrations are confirmed only once we receive full payment. Confirmation is sent by e-mail.

Prices shown on the website are VAT exempt (Articles 9.º and 53º do CIVA). Shipping costs for books and publications are shown before checkout.

Invoices are issued by Associação Construir Diálogo using the details provided at checkout. Billing details cannot be changed once the invoice has been issued.

The organisation may change prices and registration phases for future purchases. Such changes do not affect registrations already paid.

5. Changes to Your Registration

Upgrade to 2 days — Holders of a 1-day ticket can upgrade to a 2-day ticket by paying the difference between the amount paid and the price of the 2-day ticket of the same type and phase. Requests are made by e-mail and are subject to availability.

Change of day — Switching between Day 1 and Day 2 is free of charge until 10 February 2027, subject to availability.

From 2 days to 1 day — This is treated as a partial cancellation: the price difference is refunded under the conditions of clause 6.

Participant substitution — A registration may be transferred to another person free of charge, upon written request up to 48 hours before the event starts. Partner tickets may only be transferred to people who are also eligible.

6. Cancellation and Refunds by the Participant

Cancellation requests must be sent in writing to LWS@digitalhealthportugal.pt. The date the e-mail is received applies.

Request received and refund of amount paid

By 11 January 2027 (60 or more days before): 80%
By 12 January to 10 February 2027: 50%
From 11 February 2027: No refund

The same conditions apply to 2-day and 1-day tickets. No-shows are not refunded. Refunds are made to the original payment method within 30 days.

7. Right of Withdrawal

Summit registrations are services related to activities taking place on a specific date. Under Article 17(1)(l) of Portuguese Decree-Law No. 24/2014, they are not subject to the 14-day right of withdrawal. The cancellation conditions in clause 6 apply.

When buying books and publications, consumers may withdraw from the contract within 14 days of receipt without giving a reason (clause 10).

8. Cancellation or Postponement by the Organisation

If the organisation cancels the event, participants receive a full refund within 30 days.

If the event is postponed, the registration remains valid for the new date. Participants who cannot attend on the new date may request a full refund within 14 days of the postponement announcement.

If the event moves to an online-only format, participants may keep their registration or request a full refund.

The organisation is not liable for travel, accommodation or other expenses incurred by participants.

9. Sponsorship and Exhibition Spaces

Sponsorships and exhibition bookings are confirmed only after payment and are generally non-refundable once confirmed, due to operational commitments already made. Exceptional cases are reviewed individually. The terms of the sponsorship contract or proposal also apply.

10. Books and Publications

Books and publications sold on the website are shipped to the address given in the order within 2 working days of payment confirmation, and never later than 30 days. Shipping costs are shown before checkout.

Consumers may return a product within 14 days of receipt by notifying LWS@digitalhealthportugal.pt in writing. Products must be returned in good condition. The refund, including the original shipping cost, is made within 14 days of receiving the returned product. Return shipping costs are paid by the consumer.

Damaged or defective products must be reported within 5 days of receipt for replacement or refund at no cost.

11. Programme Changes

The organisation may change the programme, speakers, schedule or rooms whenever necessary. Such changes do not give rise to a refund.

Changes of date, or of venue to another municipality, are handled under clause 8.

12. Intellectual Property

All website content, Summit branding, materials, recordings, publications and visual identity elements are protected by intellectual property rights. No content may be reproduced, distributed or used commercially without prior written authorisation from the organisation.

Full audio or video recording of sessions by participants requires prior authorisation from the organisation.

13. Image and Media Rights

Photographs, audio and video may be captured during the event for the Summit's communication, dissemination and promotion.

Participants who do not wish to appear in these materials should inform the organisation in writing before the event or at the registration desk. The organisation will explain how they will be identified on site.

14. Code of Conduct

The Summit is a space for respectful dialogue. Discriminatory behaviour, harassment or disruption of sessions will not be tolerated. The organisation may refuse or withdraw access from anyone who breaches these rules, without refund.

15. Limitation of Liability

The organisation is not liable for:

technical failures beyond its control;
delays, interruptions or cancellations caused by force majeure, without prejudice to the refund set out in clause 8;
loss, theft or damage to personal belongings during the event, except in cases of wilful misconduct or gross negligence.

Participants are responsible for their own travel, accommodation and insurance.

16. Privacy and Data Protection

Personal data is processed in accordance with the Summit's Privacy Policy and the General Data Protection Regulation (GDPR).

17. Complaints and Alternative Dispute Resolution

Consumers may file a complaint through the Electronic Complaints Book or by e-mail to LWS@digitalhealthportugal.pt.

In the event of a consumer dispute, consumers may use an alternative dispute resolution entity: CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve [address and website to be confirmed]. More information is available on the Portuguese Consumer Portal at www.consumidor.gov.pt.

18. Applicable Law

These Terms & Conditions are governed by Portuguese law. Without prejudice to clause 17, disputes fall under the jurisdiction of the competent Portuguese courts.

19. Contact

Lagos WellTech Summit — LWS@digitalhealthportugal.pt

Last updated: 8 October 2026